Healthcare Service Quality Over Two Decades: Mapping the Global Research Landscape Through Bibliometrics Analysis
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Abstract
This study offers a bibliometric review of healthcare service quality, a field that has become increasingly important in the literature. We analyzed 3932 research articles published from 2000 to 2024 extracted from the Scopus database through employing VOSviewer and Biblioshiny software. Our analysis attempted to reveal patterns in this research area, such as the most prolific and influential writers, level of collaboration among authors, preferred outlets for publications, themes that dominate and evolve in the field. The results indicate that the United States and the United Kingdom rank as the largest contributors to literature on quality in health care services and Health Services Research and International Journal for Quality in Health Care emerging as the most productive journals. The most important contributors were Crabtree B.F. and Rubenstein L.V., among others. The study indicates a strong and increasing publication trend portraying an ongoing interest and growth in the research of health care service quality. This research has important implications for researchers as well as practitioners who are interested in this important healthcare area.
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